Assistance request (reserved exclusively for VAT registered retailers)

Important Notice: Suspension of Polini E-bike Warranty Service

Please be advised that the Polini E-bike Warranty Service will not be operational for managing new bookings and returns from August 1st to August 25th.

Normal activities will resume regularly starting Monday, August 25th.

We apologize for any inconvenience and thank you for your understanding.

Instructions for completing the Request Assistance form

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Before proceeding with the request for assistance, find the two serial numbers (motor and battery) indicated in the photos:

MOTOR

FROM DISPLAY

FROM POLINI APP

POLINI BATTERY

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